Return Policy
We guarantee that our physical products are in working condition and free from defects. If something goes wrong, you can return the physical item within 30 days.
Replaced
If the DVD you received was damaged or defective, we will send a working replacement.
Exchanged
You may exchange the defective item for another title of equal price in our catalog.
Refunded
Opt for a refund, and the money will be credited directly to your shop account for future purchases.
How to process a return:
Please send us an e-mail describing the problem. We will reply with a Return Code (ID), which must be clearly written on the outside of the return package. While you are responsible for the return postage, we will cover the delivery costs of sending the replacement or exchanged product back to you.
*Note: Digital products (VODs and Downloads) are instantly accessible and generally non-refundable unless technically defective. International customers are responsible for all customs fees and duties.